Working with our customers and partners to reduce bills.
Helping with bills
Providing excellent service experience for both customer and developer.
Building better relationships with customers and communities.
Vulnerable customer contact
Ensuring better use and maintenance of our water supply.
24hr leak repair
Water use and consumption
Water efficiency and savings
Our customers have consistently raised, as their highest priority, drinking water quality. This finding has informed our long-term plan, Strategic Direction Statement and business plan.
Water quality contacts
Lead pipe replacements for the home
Tackling water quality
Event risk index
Compliance Risk Index (CRI)
Sewage flooding is one of the worst service failures to affect customers. Ensuring drainage services work effectively is one of our key targets.
Flooding inside your property
Flooding outside your property
Flooding resilience risk
North Bristol sewer scheme – Trym catchment
Becoming more resilient to cope with stresses and shocks such as ageing infrastructure, climate change and extreme weather events.
Water supply interruptions
Restrictions on water use
Asset health: water main bursts
Asset health: unplanned outages
Asset health: sewer collapses
Protection and enhancement.
Frequent spilling overflows
Greenhouse gas emissions
Improving natural capital
Improving rivers: non-WINEP
Improving rivers: WINEP
Improving SSSI sites
Treatment works compliance
OUR FUTURE PERFORMANCE
Providing outstanding sustainable water and environmental services.