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Gap sites

Gap-site-promise
Gap sites are defined as properties that are connected to the water supply or sewerage network, but which the company is not aware of.  As a result, these properties are unbilled and (potentially) gain a free service.

We are striving to be aware of all customers connected to our water and sewerage network.

This is important to ensure:

  • water quality compliance and network management performance is maximised
  • we are able to bill all customers that use our services.

Unit of measurement

Current performance (17/18)

2025 target

Number of sites discovered

112

112