Gap sites are defined as properties that are connected to the water supply or sewerage network, but which the company is not aware of. As a result, these properties are unbilled and (potentially) gain a free service.
We are striving to be aware of all customers connected to our water and sewerage network.
This is important to ensure:
- water quality compliance and network management performance is maximised
- we are able to bill all customers that use our services.
Unit of measurement
Current performance (17/18)
Number of sites discovered